Privacy Policy

Introduction

Welcome to Auxo Agency. This Privacy Policy explains how Auxo Agency LLC ("Auxo Agency," "we," "us," or "our") collects, uses, and protects information about you when you visit our website at auxoagency.co, use our client dashboard at dashboard.auxoagency.co, or engage with our services.

Auxo Agency LLC is based in Gilbert, Arizona. By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please do not use our services.

We encourage you to read this policy carefully so you understand what data we collect, why we collect it, and what rights you have regarding your information.

Information We Collect

We collect several types of information depending on how you interact with us.

Information You Provide Directly

When you fill out a contact form on our website, you may provide your name, email address, phone number, business name, and any other details you include in your message. We use this information solely to respond to your inquiry and evaluate whether we can help you.

If you become a client and receive access to our dashboard, we collect the account information needed to create and manage your account, including your name, email address, business name, and any login credentials you establish.

Payment Information

We process all payments through Stripe, a third-party payment processor. When you pay for services, your payment card information is collected and stored directly by Stripe — we do not receive, store, or have access to your full card number, CVV, or other sensitive payment details. We may retain records of transaction amounts, dates, and Stripe transaction IDs for billing and accounting purposes. Stripe's privacy policy governs how your payment data is handled and is available at stripe.com/privacy.

Usage Data and Analytics

We automatically collect certain information when you visit our website or use our dashboard. This includes your IP address, browser type and version, operating system, pages visited, time spent on pages, referring URLs, and general geographic location (city or region level). This data is collected to help us understand how people use our site and improve the experience over time.

We use Google Analytics to help analyze this usage data. Google Analytics may set cookies on your device and transfer data to Google's servers. You can learn more about how Google uses data at policies.google.com/privacy.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and understand how you use our site. See the Cookies section below for more detail on the types of cookies we use and how to manage them.

How We Use Your Information

We use the information we collect for the following purposes:

• Providing our services. To set up and manage your client account, deliver the services you have contracted with us for, and support your ongoing use of the dashboard.
• Communication. To respond to your inquiries, send you important updates about your account or our services, and deliver service-related notifications such as invoices, billing confirmations, and technical notices.
• Improving our services. To understand how visitors and clients use our website and dashboard, identify issues, and make improvements to the user experience, features, and content.
• Processing payments. To facilitate billing and payment processing through Stripe in connection with your service agreement.
• Marketing communications. With your consent, we may send you information about our services, new offerings, or relevant updates. You can opt out of marketing emails at any time. See the Email Marketing section below.
• Legal compliance. To comply with applicable laws and regulations, enforce our Terms of Service, respond to legal requests, and protect the rights and safety of Auxo Agency and others.

We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects.

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

Service Providers

We work with third-party vendors who help us operate our business. These include:

• Stripe — for payment processing
• Google Analytics — for website analytics
• Hosting and infrastructure providers — for website and dashboard hosting
• Email service providers — for transactional and marketing communications

These service providers are given access only to the information necessary to perform their specific functions and are required to keep your information confidential. They are not permitted to use your data for their own purposes beyond what is necessary to serve us.

Contractors and Subcontractors

As a small agency, we occasionally work with contractors or subcontractors to deliver client services. These individuals may have access to client information only to the extent necessary to complete their work and are bound by confidentiality obligations.

Legal Requirements

We may disclose your information if required to do so by law, subpoena, court order, or other governmental or legal request. We may also disclose information if we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Business Transfers

If Auxo Agency is involved in a merger, acquisition, sale of assets, or other business transfer, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable law. Our general retention periods are:

• Client account and service data: Retained for 3 years following the end of your service engagement with us, after which it is deleted or anonymized.
• Contact form submissions: Retained for up to 2 years from the date of submission. If a contact leads to an ongoing client relationship, the information is treated as client data.
• Payment records: Retained for 7 years in accordance with financial recordkeeping requirements.
• Analytics data: Retained per Google Analytics' default retention settings, typically 26 months unless modified.

After the applicable retention period, data is securely deleted or anonymized so it can no longer be associated with you.

Cookies

We use the following types of cookies on our website and dashboard:

Essential Cookies

These cookies are required for the website and dashboard to function properly. They enable core features like session management, authentication, and security. Without these cookies, some parts of our service may not work. Because they are strictly necessary, they cannot be disabled through your cookie preferences.

Analytics Cookies

We use Google Analytics cookies to understand how visitors interact with our website. These cookies collect information in aggregate form, meaning data is compiled across all users rather than tracked at an individual level for our purposes. This helps us identify which pages are most popular, how users navigate our site, and where we can improve.

Functional Cookies

Functional cookies allow our site to remember choices you have made, such as your preferred language or display settings, to provide a more personalized experience. These are not strictly necessary but improve your experience.

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is set. Instructions for managing cookies vary by browser — consult your browser's help documentation for specific guidance. Please note that disabling certain cookies may affect the functionality of our website or dashboard.

To opt out of Google Analytics tracking specifically, you can install the Google Analytics Opt-out Browser Add-on.

Email Marketing and CAN-SPAM Compliance

If you have opted in to receive marketing emails from us, we will occasionally send you information about our services, updates, and promotional offers. All marketing emails we send comply with the CAN-SPAM Act.

Every marketing email we send will:

• Clearly identify Auxo Agency as the sender
• Include our physical mailing address (Gilbert, Arizona)
• Provide a clear and easy way to unsubscribe from future marketing emails
• Honor unsubscribe requests within 10 business days of receipt

To unsubscribe from marketing emails, click the "Unsubscribe" link at the bottom of any marketing email, or send a request to theauxoagency@gmail.com. Once you unsubscribe, we will remove you from our marketing list within 10 business days.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information. We are committed to honoring these rights.

General Rights

Regardless of your location, you may:

• Access your data. Request a copy of the personal information we hold about you.
• Correct your data. Request that we correct inaccurate or incomplete information.
• Delete your data. Request that we delete your personal information, subject to certain exceptions (for example, we may be required to retain payment records for legal compliance).
• Opt out of marketing. Unsubscribe from marketing communications at any time as described above.

To exercise any of these rights, contact us at theauxoagency@gmail.com.

California Residents — CCPA/CPRA Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) provide you with additional rights regarding your personal information:

• Right to Know. You have the right to know what categories and specific pieces of personal information we have collected about you, the categories of sources, the business or commercial purposes for collecting it, and the categories of third parties we share it with.
• Right to Delete. You have the right to request deletion of your personal information, subject to certain exceptions.
• Right to Correct. You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt Out of Sale or Sharing. We do not sell or share your personal information for cross-context behavioral advertising. If this changes, we will update this policy and provide a "Do Not Sell or Share My Personal Information" mechanism.
• Right to Non-Discrimination. We will not discriminate against you for exercising any of your CCPA/CPRA rights. You will not receive different pricing, service levels, or quality as a result of exercising these rights.
• Right to Limit Use of Sensitive Personal Information. To the extent we collect sensitive personal information, you have the right to limit our use to that which is necessary to provide our services.

To submit a CCPA/CPRA request, email us at theauxoagency@gmail.com with "California Privacy Request" in the subject line. We will respond within 45 days. If we need additional time, we will notify you of the extension and the reason for it.

We may need to verify your identity before processing your request. This may involve confirming information we already have on file for you.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, disclosure, alteration, or destruction. These measures include:

• HTTPS encryption. All data transmitted between your browser and our website or dashboard is encrypted using HTTPS/TLS.
• Password hashing. Account passwords are stored using industry-standard one-way hashing and are never stored in plain text.
• Access controls. Access to personal information is restricted to Auxo Agency personnel and contractors who need it to perform their functions, and is subject to confidentiality obligations.
• Payment security. We rely on Stripe for payment processing, which is PCI-DSS compliant. We do not store raw payment card data on our systems.

Despite these safeguards, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected individuals as required by applicable law.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

We aim to respond to all privacy-related inquiries within 5 business days.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from anyone under 16 years old. If you are a parent or guardian and believe your child under 16 has provided us with personal information, please contact us at theauxoagency@gmail.com and we will promptly delete that information from our records.

By using our website or services, you represent that you are at least 16 years of age.

Third-Party Links

Our website and dashboard may contain links to third-party websites, tools, or services that are not operated by Auxo Agency. These links are provided for your convenience and do not constitute an endorsement of those third parties or their privacy practices.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly encourage you to review the privacy policy of any third-party site you visit through a link from our website.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will update the "Last Updated" date at the top of this page.

For significant changes, we may also notify current clients via email or a notice on the dashboard. We encourage you to review this policy periodically to stay informed about how we protect your information.

Your continued use of our website or services after any changes to this policy constitutes your acceptance of the updated terms.

Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law provisions. Any disputes arising from or relating to this Privacy Policy will be subject to the jurisdiction of the courts located in Maricopa County, Arizona.